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Budget Trucks Almost Killed me and all I got was This Letter

Screen Shot 2013-10-01 at 1.47.20 PMIn response to renting me a truck that almost got me killed, I received the following email today from Budget. Perhaps the worst email from a customer service agent I have ever received in response to serious complaint. I actually feel bad for Adrianne Agent 32537 that she works at a company that doesn’t care for their customers and has to send letters such as these. It must be horrible to work for Budget and be forced to lie and defraud customers. I have included a link to the complaint below:

Dear Mr Bookstein ,

Thank you for contacting Budget Truck Customer Service.

We extend our most sincere apologies for any inconvenience you have been caused and we can certainly understand your frustration. We are sorry to learn your recent experience with a Budget licensee has not met the usual high standards our customers have come to expect and deserve.

Unfortunately, we are unable to compensate on a rental that did not take place with Budget Truck. [Even though i rented it through your site] You would need to contact the licensees’ you
picked up from. They handle all of their issues on their own, because the truck that was rented was not a truck owned by Budget Truck but by the licensee. We apologize for any confusion this may cause.

Regards,
Adrianne
Agent 32537

Budget Truck Customer Service Team
avisbudgetgroup
4500 South 129th East Avenue, Tulsa , OK 74134
Tel: (800) 462-8343 (Option 1,3)
Fax: (303) 824-3087
Email: btr-customerservice@avisbudget.com
Web: www.budgettruck.com
P Consider the environment. Please do not print this e-mail unless you really need to.

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https://www.facebook.com/notes/rabbi-yonah/the-budget-rental-that-almost-killed-me/10150331451179990

Discover Card to Rabbi Yonah: We’ve lowered your APR to 23.99%



Why I never use my DISCOVER card:

Dear Yonah B Bookstein:

We’re pleased to tell you we’ve lowered your Standard Purchase APR to 23.99%. Please look for this change on your next billing statement.

Due to your payment history over the past few months, we’re happy to extend this reduced rate to you earlier than what is stated in the Default Rate Plan section of your Cardmember Agreement.

We’re glad you’re our Cardmember and we want to make sure you have the most rewarding relationship possible with us. If there is anything else we can do to help, please let us know. Experienced Account Managers are available to assist you, 24 hours a day, 7 days a week whenever you call 1-800-DISCOVER (1-800-347-2683), or you can always visit us at Discover.com. You can also contact a customer service representative by sending a secure message through our website.

Sincerely,

Discover Card Customer Service